Refund & Cancellation Policy

Last updated: September 20, 2026

1. Payment Failures & Declined Transactions

If a payment is declined or fails during checkout via PayHere or Bank Transfer, no order will be processed and no charges will be settled. If funds were debited by your financial institution due to a network timeout, please notify us immediately so we can assist in resolving the transaction with PayHere.

Payment Support Contacts: team@pixellark.com / team@system-naviator.com (cc both)

2. Refund Eligibility

We offer a 14-day refund window for software products under the following conditions:

  • The software product fails to function as advertised and our technical team is unable to resolve the defect.
  • Duplicate charges occurred due to payment gateway errors.

3. Non-Refundable Items

Refunds are not applicable if:

  • The 14-day evaluation window has elapsed.
  • The software has been downloaded or initialized and fully utilized for business operations.

4. Refund Request Procedure

To request a refund, please send an email to team@pixellark.com / team@system-naviator.com (cc both) with your Order ID and transaction receipt.